Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order.
Most orders are delivered within 7 to 8 working days.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Creating a shop.silkal.in account is simple.
Just Click Here
How do I change my shipping address?
You can manage your shipping address in your My Account Page
How do I track the status of my order?
Once we shipped your parcel we will send you tracking details to your registered email address.
You can also login to your Account and see the your order status.
Will you keep my credit card information on file?
No, shop.silkal.in not saved any of your Credit/Debit card info.
We will ensure you 100% Secure Checkout.
Yes, our products came under 5% GST.
All products listed in our website are included GST.
Currently we are shipping to Indian states only.
If you are outside India just mail us about your order to support@shop.silkal.in
We will let you you know the best possible solution.
How do you ship?. Will my items come in one package?
Silkal.in is committed to delivering your order with good quality packaging within a given time frame.
We ship throughout the week, except Sunday & Public holidays.
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speedpost.
If you need to swap an item
Returns and Exchanges
What is your Cancellation & Refund Policy?
To read our detailed cancellation and refund policy, please click the following link: Cancellation and Refund Policy.
This page outlines the terms and conditions for cancellations, returns, and refunds.
We highly recommend reviewing this information to ensure you are aware of our policies and procedures.
Your satisfaction is important to us, and we strive to provide a transparent and hassle-free experience.
I received the item in a bad condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery,
[ Please refuse to accept the package] and return the package to the delivery person.
Also, please call our customer care at +918351450028 or email us at support@shop.silkal.in with mentioning your Order ID.
We will personally ensure that a brand new replacement is issued to you with a small additional cost for replacement.
Please make sure that the original product tag and packing is intact when you send us the product back.
Where should I mail my authorized return?
For confirming your authorized return,
Inform by mailing to Support Desk
[support@shop.silkal.in]
How do I receive customer support?
You can send mail anytime to support@shop.silkal.in
or call us +918351450028 (Between 10 am to 5 pm).
What do I do if I entered an incorrect shipping address?
Don’t worry!
Just send a mail to support department with correct shipping address within 24 hours of order placed.
or just contact us on: +91 8351450028.
Can I change or cancel an order after I’ve submitted it?
Yes, you can
Click Here to see our order cancellation policies.
Can I pre-order an item that is sold out?
Yes, you can. But before putting your order kindly discussed with our support team.
Email: support@shop.silkal.in
Or Just Call on : +91 8351450028